Returns and Refund Policy Page
NownowSales Returns and Refunds Policy
At NownowSales, we strive to ensure that our customers are completely satisfied with their purchases. This Returns and Refunds Policy outlines the conditions under which returns and refunds are accepted. By shopping on NownowSales, you agree to comply with this policy.
1. Eligibility for Returns
- Time Frame: Customers can return items within 30 days of the delivery date for a full refund or exchange.
- Condition of Items: Items must be returned in their original condition, unused, and in their original packaging with all tags and labels attached.
- Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom-made products, digital downloads, and personal care items.
2. Return Process
- Initiate a Return: To initiate a return, please get in touch with our customer service team at returns@nownowsales.com with your order number and details about the product you wish to return.
- Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
- Shipping Costs: Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items that are returned with signs of use or missing parts, not due to our error.
4. Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, please contact us at returns@nownowsales.com within 7 days of delivery to arrange for an exchange.
- Exchange Process: Our customer service team will guide you through the exchange process and provide you with a pre-paid return shipping label for the defective or damaged item. Once we receive the item, we will ship the replacement to you at no additional cost.
5. Non-Returnable Items
Certain items cannot be returned, including:- Perishable goods (e.g., food, flowers)
- Custom-made or personalized products
- Digital downloads
- Personal care items (e.g., skincare, hygiene products)
- Gift cards
6. Restocking Fee
In certain circumstances, a restocking fee may apply. This will be communicated to you by our customer service team during the return process.
7. International Returns
For international returns, customers are responsible for all shipping costs, including any duties or taxes incurred during the return process. Please contact our customer service team at returns@nownowsales.com for further instructions.
8. Contact Information
If you have any questions about our Returns and Refunds Policy, please contact us at:
Email: returns@nownowsales.com
Phone: [Your Customer Service Phone Number]
Address: [Your Business Address]
By shopping on NownowSales, you acknowledge that you have read, understood, and agree to be bound by this Returns and Refunds Policy.
Subscribe to our newsletter for regular updates about Offers, Coupons & more
Mobile Apps
